Last updated: 6 June 2026
By creating an account or accepting a quote on catalab.app, you (“Client”) agree to these Terms of Service with Catalab (“we”, “us”, “Catalab”). These terms govern all services we provide to you.
We provide:
The exact scope for each engagement is defined in the accepted quote and, where applicable, a separate Statement of Work or Build Spec. Anything outside that scope is subject to a revised quote.
Website builds: 50% deposit due on contract signing; 50% balance due on client sign-off of the final deliverable. No build work begins until the deposit is received.
Automations: a one-time setup fee (as quoted) plus a monthly retainer for ongoing operation and maintenance. The retainer begins on the date the automation is activated in production.
Support plans: billed monthly in advance via the payment method on file. The first billing date is the date the plan is activated.
All payments are processed via Stripe. Invoices are issued in USD. Payments more than 14 days overdue may result in suspension of services until the balance is cleared.
Website builds include the number of revision rounds specified in the accepted quote (typically two rounds). A “revision” means changes within the agreed scope — adjustments to copy, colour, layout, or content on existing pages.
New pages, new features, structural reworks, or changes that materially alter the Build Spec are out-of-scope and will be quoted separately. We will classify revision requests clearly before proceeding.
Revision rounds expire 30 days after the preview link is delivered. Unused rounds do not carry over.
To deliver on time, we require you to:
Upon receipt of final payment, you own the deliverables — the website, its code, and the automation workflows — as described in the accepted quote.
We retain the right to display the work in our portfolio and marketing materials, unless you request otherwise in writing.
We retain ownership of any proprietary tooling, templates, AI pipeline components, or internal frameworks used to produce the deliverables. You receive a perpetual licence to use the output; you do not receive the underlying tools.
Website builds: the deposit is non-refundable once build work begins. If you cancel before work begins, the deposit will be refunded in full within 14 days. If you cancel after work begins, you will be invoiced for work completed to that date, up to the total quoted price.
Support plans and automation retainers: you may cancel at any time with 30 days' written notice. Cancellation takes effect at the end of the current billing period. No partial-month refunds are issued.
Refunds for defective work will be handled on a case-by-case basis. If you believe a deliverable does not meet the agreed specification, contact us within 14 days of delivery.
You may delete your account at any time from your portal settings. Deletion permanently removes your account, project data, uploaded files, and communications. This cannot be undone. Active support plans or retainers must be cancelled before account deletion. Payment records are retained for 7 years as required by financial regulations.
We warrant that deliverables will conform to the agreed Build Spec at the time of handover. We do not warrant that the website or automations will achieve specific business outcomes (e.g. a particular revenue uplift or conversion rate).
The services are provided “as is” in all other respects. We disclaim all implied warranties to the fullest extent permitted by law.
To the maximum extent permitted by law, Catalab's total liability to you for any claim arising from or related to these terms or the services shall not exceed the total fees paid by you to Catalab in the 3 months preceding the event giving rise to the claim.
We are not liable for indirect, incidental, consequential, or punitive damages, including loss of profits, loss of data, or business interruption.
Both parties agree to keep confidential any proprietary or business-sensitive information disclosed during the engagement. This does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise agreed in writing.
We may update these terms at any time. Material changes will be notified by email or via the platform at least 14 days before they take effect. Continued use of the services after the effective date constitutes acceptance of the updated terms.
For legal or contractual queries: legal@catalab.app.