Terms & Conditions

Catalab provides AI-assisted website builds, revenue automation deployments, and ongoing support plans as described in your accepted quote (“Scope”). The specific deliverables, timeline, and pricing are set out in the quote you accept via the Platform.

We reserve the right to subcontract elements of the work. We remain responsible for the quality of all delivered work regardless of subcontracting.

A binding contract is formed when you digitally accept a quote on the Platform by checking the acceptance checkbox and clicking “Accept & agree”. This acceptance constitutes your electronic signature and agreement to the quoted Scope and these Terms.

If you are accepting on behalf of a business, you confirm you have authority to bind that business to these Terms.

Payments are due as set out in your accepted quote. Standard payment terms are a 50% deposit upon quote acceptance, with the remaining 50% due prior to final delivery.

Invoices not paid within 14 days of the due date may incur a late payment fee of 1.5% per month on the outstanding balance. We reserve the right to pause work on overdue accounts until payment is received.

Where automation or support services are provided on a recurring basis, you authorise Catalab to charge your payment method on file on the agreed billing cycle. You will be notified of any pricing changes at least 30 days in advance.

All prices are in USD unless otherwise stated. Payments are processed securely by Stripe.

You agree to:

• Provide accurate business information during intake and throughout the project.
• Supply required assets (logos, copy, images, credentials) within agreed timelines. Delays caused by late asset delivery may extend the project timeline accordingly.
• Review deliverables promptly and submit consolidated feedback within revision windows.
• Ensure you hold the rights to any content, images, or materials you provide to us.
• Keep your account credentials secure and notify us immediately of any unauthorised access.

Your quote includes a defined number of revision rounds. A revision round consists of one consolidated set of feedback submitted via the Platform. Each round must be completed before the next begins.

Requests that fall outside the agreed Scope (new features, additional pages, material changes to design direction) are treated as new work and will be quoted separately. We use an AI-assisted scope classification tool to help identify out-of-scope requests fairly.

Upon receipt of full payment, you own all custom deliverables created for your project (website code, copy, design assets). We retain ownership of our proprietary tools, frameworks, and AI workflows used to produce those deliverables.

You grant Catalab a non-exclusive licence to display your completed project in our portfolio unless you request otherwise in writing before project completion.

Any third-party licences required for your project (fonts, stock images, plugins) remain subject to their respective licence terms. We will notify you of any such requirements.

Each party agrees to keep confidential any non-public information received from the other party in connection with the project. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

We warrant that services will be performed with reasonable skill and care and that deliverables will materially conform to the agreed Scope at the time of delivery.

To the fullest extent permitted by law, Catalab's total liability arising from or relating to these Terms or the services is limited to the total fees paid by you in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages, loss of profits, or loss of data.

We do not guarantee specific business outcomes (e.g. revenue increases, lead volumes) from delivered websites or automations. Revenue projections in diagnostic reports are estimates based on your supplied data and industry benchmarks, not guarantees.

You may cancel a project at any time by written notice. Upon cancellation, you are liable for all work completed to the date of notice at the quoted rate, plus a cancellation fee of 15% of the remaining contract value.

Deposits are non-refundable once work has commenced. If Catalab cancels a project without cause, we will refund all amounts paid for work not yet delivered.

Recurring automation or support plans may be cancelled with 30 days' written notice. No refunds are issued for the current billing period.

These Terms are governed by and construed in accordance with applicable law. Any disputes will first be attempted to be resolved in good faith between the parties. If unresolved after 30 days, disputes may be submitted to binding arbitration or the courts of competent jurisdiction.

We may update these Terms from time to time. Material changes will be communicated by email at least 14 days before taking effect. Continued use of the Platform or services after that date constitutes acceptance of the updated Terms.

For any questions about these Terms: support@catalab.app.